Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address. This privacy policy explains how Kiama Visitor Information Centre handles and protects your PII in accordance with commonly accepted privacy principles. Kiama Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to or sent via postal mail to:

Kiama Visitor Information Centre, PO Box 73, Kiama NSW 2533

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Kiama Visitor Information Centre collects PII when you:

  • Make a booking
    Your full name, address, email address and phone number are taken each time you make a booking with
  • Contact
    Kiama Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

Kiama Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected may be used to:

Purchase of products or services delivered by Kiama Tourism
Information is collected when you purchase from Kiama Visitor Information Centre. When your credit card details are collected they are not kept on file and are entered directly into the Secure Pay system. A booking confirmation will be sent to you electronically. We may also contact you about your stay for customer service purposes or to make any amendments to your booking.

Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

Kiama Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:

Accommodation suppliers that you have booked with
Kiama Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Although Kiama Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Kiama Visitor Information Centre.

Legal obligations
Kiama Visitor Information Centre may be required by law to disclose information provided by you to Kiama Visitor Information Centre for the purposes of obtaining products or services from Kiama Visitor Information Centre. Kiama Visitor Information Centre may also disclose information against someone who poses a threat to Kiama Visitor Information Centre's interests (such as customer fraud) or whose activities could cause harm to others.