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We are here for you

Destination Kiama has set up this Resources Hub for our local businesses, tourism industry, and events. We have collated the latest information on government grants, guidelines, advice, as well as tips and tricks for business innovation, marketing, and support. Please also refer to our Destination Kiama Facebook page, for daily updates.

In addition to this, a new web page for our community has been created, regularly updating your innovations and modified business offerings. In order to keep this accurate, we encourage you to tag #kiamansw on Instagram and Facebook, or call/email any changes through to the Visitors Centre.  The dedicated Facebook group Kiama@home is our platform to share this information via social media, we encourage you to join this group and post any relevant updates to it.

During this time, we will continue to work strategically and to unite as a voice for our destination.

If I can help support you or you need any additional information, please don’t hesitate to contact me.

Karen Ronning
Manager
0490 438 583

The Visitor Information Centre at Blowhole Point will reopen to walk-ins. 7 days a week from Monday 1 June 2020 and are available to assist you:

T: 1300 654 262
E: tourism@kiama.com.au

Please note that the information provided is current at the time of publishing.

Updated 28/05/2020

Key COVID-19 Information

Holiday travel restrictions to be lifted from 1 June 2020

NSW residents will be able to take a holiday anywhere in NSW, with intra-state travel restrictions to be lifted from Monday 1 June 2020.

Premier Gladys Berejiklian and Deputy Premier John Barilaro said NSW citizens will be able take recreational trips across NSW, as long as they maintain social distancing and good hygiene.

Ms Berejiklian said lifting the holiday travel restriction will give everyone a much needed break and help get small businesses and the tourism industry moving again.

“This is the day we’ve all been looking forward to since the COVID-19 travel restrictions were put in place earlier this year and I would like to thank everyone for their patience during the past few months of being cooped up at home,” Ms Berejiklian said.

“I must stress to everyone that, while we want people to enjoy a well-earned holiday, we must do this responsibly and continue to abide by physical distancing measures, as the last thing we want is further outbreaks that will force us to reintroduce restrictions.”

Mr Barilaro said while regional NSW will welcome visitors with open arms, holidaymakers should call their planned accommodation venues and attractions to ensure they will be open and confirm their bookings before travelling.

“COVID could not have come at a worse time for regional NSW, with towns already doing it tough due to bushfires and drought and so I encourage everyone to make plans to safely and responsibly visit their favourite regional holiday destination, or discover a new one,” Mr Barilaro said.

“I encourage holidaymakers to visit local businesses, enjoy local attractions and feast on the best food regional NSW has to offer, and for those not able to get away in June 2020, to start making plans for later in the year when even more businesses will be open.

“I’m very pleased to share that this means we will have a ski season this year, however holidaymakers should be aware that ski resorts will likely need time to put COVID plans into place and you should make contact before visiting.”

Venues are also encouraged to review their booking policies to allow travellers to easily cancel their trip if they have any symptoms.

A number of caravan parks and camping grounds (including those in the Kiama area) will be open from 1 June 2020, but travellers should call ahead and confirm bookings, while travellers planning to visit national parks should check NSW National Parks and Wildlife Service for further information. Travellers need to especially practice strong hygiene around shared facilities.

Travellers from interstate will be able to visit NSW for a holiday from 1 June 2020 but will need to comply with the rules of their home state when returning.

To read more click here.

COVIDSafe App

The COVIDSafe app helps find close contacts of COVID-19 cases. The app helps state and territory health officials to quickly contact people who may have been exposed to COVID-19.

The app, based on source code from Singapore’s Tracetogether software, maintains a log of BlueTooth connections a person’s phone makes with the phones of those they have come into contact with, making it easier for health authorities to trace potential Covid-19 carriers in the case of a positive diagnosis.

To find out more or download click here.

Easing of restrictions - Stage 1 from 15 May 2020

After assessing the new framework from National Cabinet, the NSW Government has announced a further easing of restrictions from 15 May.

This will allow more businesses to open and more people to stay in work.

As NSW takes the next step, we need to keep up our high rates of testing, and continue to practise physical distancing and good handwashing hygiene. If you have even the mildest symptoms, you should stay at home.

From Friday 15 May, the following will be allowed in NSW:

  • outdoor gatherings of up to 10 people
  • cafes and restaurants can seat 10 patrons at any one time
  • up to 5 visitors to a household at any one time (including children)
  • weddings up to 10 guests
  • indoor funerals up to 20 mourners, outdoor funerals up to 30
  • religious gatherings/places of worship up to 10 worshippers
  • use of outdoor equipment with caution
  • outdoor pools open with restrictions.

The NSW Government will closely monitor COVID-19 rates, especially community transmissions, and use this to guide the further easing of restrictions.

If you are feeling unwell, you should not visit other people at home. Even if you have only mild symptoms – like tiredness or a sore throat – find out about testing at a COVID-19 clinic.

Local and regional travel is still not permitted.

Support for Local Businesses

NSW Government Support Grants

If your small business or non-profit organisation has experienced a significant decline in revenue as a result of COVID-19, you may be eligible for the small business support grant of up to $10,000, to apply or find out more click here.

For more information on Government Assistance, see below the Small Business Financial Assistance section.

Kiama@Home – Helping you sell locally

We urge local businesses to stay in touch; follow Destination Kiama’s Industry Facebook Page and tag #kiamansw on Facebook and Instagram to be shared.

We also invite you to join, add to and support what’s being offered online, delivered, and/or pickup/takeaway the Kiama@Home group

Tools for Tourism Businesses in Challenging Times

As part of their NSW First industry development program, Destination NSW has developed a new suite of resources. They can be downloaded from the Destination NSW corporate website, by clicking here.

  1. Stay connected online: refresh and update your tourism business presence
  2. Dare to dream: tips for social media
  3. Telling great stories: working with the media
  4. Create new ways to explore: adapting your product
  5. Keep the conversations going: stay connected with distribution partners
  6. We will meet again in regional NSW: regional conferencing.

Helpline for Small Businesses Impacted by COVID-19

The Australian Government has an advice hotline for small and medium-sized businesses: 13 28 46.

In addition, the Australian Competition and Consumer Commission has created a COVID-19 resource page for consumers to answer your questions about changes to travel, events, gym memberships, food delivery services, and wedding cancellations and more. operating seven days per week, answering calls from 7.00 am to 11.00pm AEST.

Information to Assist with YOUR Business Response

Kiama & District Business Chamber

  • Buy Local Campaign, click here.
  • Green Tick initiative to indicate changes to local businesses at their physical store/office, that is, if you see a ✅ in the window of a business, this means that despite looking closed, they may have adapted their business to try and stay afloat during these uncertain times (many are noting these changes on the posters). Contact the Business Chamber directly with queries on these initiatives: 0457 773 064

Boost your home internet speed while working from home

According to NBN Co, data demand has increased by more than 70 to 80 per cent during daytime hours, compared to figures calculated at the end of February. To find out how you can boost your speed, click here.

Free & Sponsored Learning Opportunities

Local Free Webinars

Kiama Municipal Council, together with Kiama and District Business Chamber are presenting free webinars for local businesses to help adapt to operating during the COVID-19 pandemic. These are held each Monday and Wednesday, to find out more, follow click here.

A schedule for May 2020 is currently being devised.

To visit (or revisit) these webinars, please click the links below:

Facebook Marketing

Supercharge your Instagram

YouTube Channel Link

Google Digital Garage

Google Garage has an array of free, short courses across Data and Tech, Digital Marketing and Career Development. While some courses have been constructed by Google, others are from a variety of international universities and companies. For full details, course options or to get started, please click here.

TAFE NSW Short Courses

In response to the COVID-19 pandemic, TAFE NSW, in conjunction with the NSW Government, is offering a number of fee-free* short courses that can be completed in just days or weeks, offering practical skills and experiences across a range of industries. For more information, click here.

Coursera Together: Free online learning during COVID-19

Coursera is offering a range of free courses during this time, from Mental Health & Wellbeing to Poetry and Science. More more, click here. 

Business Connect Free Webcasts

Covering a range of topics to assist small business during this time. Topics include Reinventing your Business, Online Business, Facebook, Diversifying Your Creative Income, Working from Home and Crisis Management. To view the full calendar, click here.

Grow With Google

A guide to navigating your business through uncertain times. Touching on topics such as: keeping your customers informed, adjusting your advertising, learning new skills, tips for remote working, stay up to date, and how to stand out online.

To view this great resource, click here.

Health Alerts & Assistance

Latest Health Information

The World Health Organisation has announced that COVID-19 is a pandemic. To keep up to date with updates and responses to the outbreak, click here.

If you are seeking information on the virus, call the National Coronavirus Helpline on 1800 020 080 or download the “Coronavirus Australia” government app in the Apple App Store or Google Play

To access the Department of Health’s response and updates on the virus, click here. 

For a list of the NSW Current Public Health Orders, please click here.

Mental Health

Beyond Blue has an online portal and 24-hour helpline available to support the mental wellbeing of Australians during the COVID-19 pandemic. Resources include strategies for small business owners. Call 1800 512 348 or to visit Beyond Blue’s Coronavirus Mental Wellbeing Support Service, click here.

Black Dog Institute has launched a new Settling the Mind webinar series of its COVID-19 efforts.

For a thorough list of mental health support services, click here.

For information about the things employers can do to minimise workplace mental health strain for workers during COVID-19, including how to support employees who are working remotely, click here.

Keeping Fit At Home

The NSW Government and top athletes from the NSW Institute of Sport (NSWIS) are encouraging our communities to keep fit, healthy and active during the COVID-19 pandemic. High Performance at Home is a free online resource that takes the best expertise and sporting knowledge to create online exercises for everyday families.

In addition, the NSW Government has also launched its Staying Active resource page to provide information on activities to entertain families, as well as sports and fitness tips for kids, seniors and people with a disability.

Or log on to the Kiama Leisure Centre’s FaceBook page for free workouts.

Small Business Financial Assistance

Federal Economic Support Measures

Kiama Municipal Council Financial Relief Package

Those who cannot pay their rates and annual charges, due 31 May, can now defer until 31 August without incurring any penalty charges through interest.

Ratepayers, whose property is their primary place of residence, can now apply via an ‘easy to use’ online rate relief form.
Click here for the rate relief form 
Council recognises that there are ratepayers, both residential and commercial, who have found themselves in challenging financial times due to the COVID-19 pandemic.

Council already has a Hardship Policy but recognises that the impacts of the COVID-19 virus are further reaching and more universally available measures are warranted.

The financial impact on council’s cash will depend on the community take up of this option but could be in the order of $5.9M, however all were in agreement that the relief to the community outweighed the financial loss.

Councillors also elected to adopt the National Cabinet Code of Conduct.  Business leasing council property who have suffered financial losses to their business income can now apply for rent reductions and rent reviews have been deferred for 12 months.

Other measures include:
•    Small businesses are now being paid within a two-week period instead of 30 days
•    Outdoor and fitness fees have also been waived
•    Changes to cancellation or moving of council bookings

Council will revisit these relief options if necessary and a monthly report of will be presented to Council on community take up.

Facebook Small Business Grants Program

Facebook has announced a USD$100 million small business support scheme. The program includes cash grants and ad credits for up to 30,000 eligible businesses in 30 countries, including Australia. Applications are not yet open, but you can register with Facebook to receive updates.

Business Australia (formally NSW Business Chamber)

Business Australia offer a simple guide to the financial support on offer to assist eligible businesses. To find out more click here.

A range of resources is also available, in particular, free phone and email advice:

  • Stimulus Advice Line – to assist you in understanding the financial support available from all levels of Government as a result of Coronavirus (COVID-19).
  • Workplace Advice Line – to assist you in understanding minimum wages, overtime, leave entitlements or correct procedures for termination or redundancies.
  • Apprenticeship Support Advice Line

For more information, click here.

Tax Relief

The NSW Government has announced tax relief measures as part of its economic package to help businesses impacted by COVID-19.

  • NSW commercial (as well as residential) tenants significantly impacted by COVID-19 will have greater protection from evictions with the State Government set to enact the Commonwealth’s Code of Conduct as part of a $440 million land tax relief package, to read more click here.
  • Payroll tax payment deferrals and relief measures have been introduced in response COVID-19, to read more click here.
  • Clubs and hotels will have their gaming machine tax payments deferred from March 2020 until 1 September 2020.  More information on payment arrangements will be provided soon.
  • Parking space levy payments will be deferred until 30 September 2020.  More information on payment arrangements will be provided soon.
  • Lotteries and Keno payments will be deferred from 1 April 2020 to 30 September 2020.  More information on payment arrangements will be provided soon.

Industry Specific Information & Resources

Tourism Australia

Live from AUS

On the 7th of May Tourism Australia (TA) announced an extension of the TA With Love from Aus campaign with a virtual activation.

Live from Aus will bring some of Australia’s best tourism offerings ‘live’ into the living rooms of hundreds of thousands of Australians. TA will be highlighting the best that Australian tourism has to offer, from Australia’s unique culture to stunning natural beauty, world class food and drink and exceptional wildlife.  Live from Aus will be hosted by an array of Australian personalities, advocates and industry operators who will educate, entertain and inspire viewers with a range of interactive experiences, including cooking demonstrations, wine tastings, exercise classes, cultural immersion sessions and Australian wildlife encounters.

Kick off launch – on 15 May on The Project

Live from Aus will kick off on Friday 15 May with a special one-hour broadcast at 7:30pm on The Project on Network Ten. ‘The Love Australia Project’, proudly supported by Tourism Australia, will be headlined by some of the nation’s favourite tourism and entertainment personalities who will help shine a spotlight on our unparalleled offerings. This will be followed by a full weekend program on 16 and 17 May of live content on Tourism Australia’s social media channels.

Focused on dreaming – at a time when TV viewership is up

Even though the ability to travel is currently on hold and the timing of the recovery is still uncertain, it is important that Australia does not go quiet as a destination. While people can’t travel right now, they can still dream and plan for future holidays. Tourism Australia’s marketing job right now is about keeping Australia front of mind for domestic and international travellers by using this enforced period of self-isolation to engage with people in their living rooms, feed their escapism and inspire them to travel again once the restrictions start to lift. With the world in various stages of isolation, people are turning to media for information, entertainment and inspiration. Traditional TV viewership has increased 63 per cent, and internet browsing by 70 per cent. As part of that, viewership of live content across social channels has nearly tripled in the past month. Live from Aus aims to capitalise on this trend by feeding consumers desire for positive and engaging content. This will place Australia in the best possible position to capture pent-up travel demand once travel restrictions lift and people can travel again.

Refer to the TA website for more information by clicking here.

 

Tourism Australia are continuing to host their series of weekly webinars with different guest speakers. To subscribe to upcoming webinars or to access past recordings, click here.

What can tourism businesses do?

  • Stay informed by subscribing to Destination NSW’s Insights newsletter
  • Follow the latest updates from Australian Health and NSW Health
  • Look after your staff, your customers and yourself – safety first
  • Review your contingency plans and risk assessment processes
  • Review your cancellation policy for bookings and seek advice where required
  • Reach out to your partners, suppliers and industry associations
  • Maintain your social media communications to visitors, and include Now’s The Time To Love NSW messaging to drive visitation where appropriate:
    • Update your free Get Connected listing
    • Post photos from your business on social channels with the hashtag #LoveNSW

ATEC Road to Recovery Webinars

The Australian Tourism Export Council has developed a 36-week Road to Recovery webinar program for the tourism industry. The 45-minute tutorials are free of charge, open to everyone and will be hosted every Thursday at 2:00 pm.

Visit the ATEC website for more information.

Other Recommended Tourism Related Resources:

The Restaurant & Catering Industry Association

The Restaurant and Catering Industry Association (R&CA) has released ‘COVID-19 Best Practice Guidelines’ to provide guidance for food service businesses to help them prepare for a return to work as States and Territories begin to ease corona virus restrictions.

In preparation for hospitality businesses reopening, R&CA have launched COVID-19 Hospitality Best Practice Training. This training is essential for employers and employees to prepare them post COVID-19 in business and covers the following areas:

  1. Social Distancing understanding
  2. Creating a Social Distancing Plan (SDP) to suit your organisation
  3. Staff Induction for working during COVID-19
  4. Working during COVID-19
  5. Managing customers during social distancing
  6. Cleaning premises and equipment during COVID-19

The training comes with complimentary templates, including:

  • Hospitality Business Blueprint
  • Employee temperature check release form
  • Hospitality best practice plan
  • Staff induction post COVID-19

The COVID-19 Hospitality Best Practice Training is $24.95 per person.

At the completion of the course and competency given, you are awarded a digital badge that can be added to your LinkedIn profile, digital streams and CV and/or resume.

To start the training, click here.

Wine Australia

Wine Australia hosted a free webinar focused on crisis recovery and preparing for the ‘new reality’. To watch this webinar, visit Wine Australia.

At the end of June 2020, Wine Communicators Australia will partner with the Australian Society of Viticulture and Oenology (ASVO) to present the upcoming seminar: Australian wine – winning the long game. The program is suitable for anyone working in the wine sector, from vineyard to table. For more information or to register, please click here.

Hotel Operations

For general resources related to the hotel industry including changes to the Award, support for employees, financial assistance and key contacts click here.

Modelling the current circumstances and their forecasted effects on the hotel industry has begun with Dransfield Hotels & Resorts releasing the Australian Hotel Market COVID-19 Update Series, for part one, click here.

Information for hotels with guests quarantining or recovering from COVID-19 please click here.

Information about preventive action staff and guests should take find please click here.

If you are forced or have made the decision to close, Tourism Accommodation Australia (NSW) have created a Business Shutdown Checklist, please click here.

Events

Information articles, and suggestions for managing your event during unprecedented times, please click here.

Advice on event cancellations, please click here.

Hootsuite: How to Host a Successful Virtual Event: Tips and Best Practices, click here.

Public Health Order 2020 – Public Events Order

The Event Show Podcasts –  Andrew O’Loughlin, leading advisor, designer and mentor within the events space, and Amanda Jacobs host a podcast series covering sports, strategy, international events as well as a coronavirus special. A full list of podcasts is available here, as well as a range of free downloadable resources, available here.

Regenerate Regional Event Initiative Now Open for Applications

The Regenerate Regional Event Initiative supports organisations to commission the creation and development of a community/cultural event featuring local artists with a focus on music and performance. It is open to arts and cultural organisations in regional NSW. Regional organisations in areas affected by the recent bushfires are encouraged to apply.

Regional organisations can apply for up to $10,000 to support an event for the community to take place after public health orders relating to social distancing and travel restrictions have been lifted.

Applications open from 28 April 2020 and closes at 5pm AEST, 19 May 2020.  For full details click here.

Destination NSW - List your Virtual Experiences on ATDW

Virtual experiences are being temporarily accepted on visitnsw.com and Sydney.com via the Get Connected (ATDW) program to support businesses that are adapting to restrictions imposed as a result of the COVID-19 pandemic.

Destination NSW is calling on tourism businesses around the state to share their virtual experiences online so they may be featured across websites and social media, reminding wanderlust viewers of the destinations and experiences to love in NSW – virtually for now, and in-person in future.

Would-be travellers are getting their experience fix from the couch right now thanks to NSW tourism businesses that are offering innovative new virtual experiences including tours, streaming performances, digital yoga and dance classes, live virtual tastings and at-home cooking classes with home-delivered produce and wines.

This groundswell of innovation has been welcomed and shared by Destination NSW, the media, on social channels and by industry groups.

Businesses looking to get involved in the online movement can:

  • Discover ideas for adapting your product into a virtual experience.
  • Set up your virtual experience listing via Get Connected. If you are already a Get Connected (ATDW) member, you can log in and create the new listing from your account.

Take a look at our Quick Tips guides for more ideas on staying connected with travellers, media and industry partners during these challenging times, or contact product@dnsw.com.au to discuss your tourism business.

We Are Explorers - Free Six Month Listings for Tour Operators

We Are Explorers a leading travel publisher is offering tour operators across Australia and New Zealand free six-monthly listings on their popular (over 1 million Australian’s each month) platform.

All part of their Explore Your Backyard campaign, aimed to support those who’ve been hit the hardest by both the COVID-19 situation and the tragic fire season.

To find out more or to become involved contact:

Henry Brydon henry@weareexplorers.com.au or phone 0435 075 758.

Closures of Local Parks and Recreational Areas

National Parks

  • NSW National Parks and Wildlife Service has closed all camping and campgrounds, visitor centres, high-visitation areas, and historic sites from 26 March 2020, in response to the COVID-19 emergency.  Penalties apply for non-ompliance.
  • Check park alerts for closures or read more on their COVID-19 update webpage by clicking here.
  • Budderoo National Park (including Minnamurra Rainforest Centre) will be reopening to the public from Monday 1 June 2020.

Attractions and Experiences

Protecting the health and safety of our visitors as well as staff is the highest priority to our local businesses. It is for that reason that most of our attractions and experiences are no longer open for business.  Please check our what you need to know webpage for a full listing of modified business offerings and closures.

Although beaches in the local area remain open (social distancing applies), the rock pools, along with Minnamurra River are closed, for details, click here.

Kiama Coast Walk

Kiama Coast Walk is currently open, along with the Kiama area lookouts and carparks. However, the intended use is for local community usage for the purpose of essential exercise and all public health directions are to be adhered to.

Kiama Municipal Council

Kiama Council have temporarily closed many of our services and facilities, however services to the community continues. To see a full list of service availability and facility closures, please click here

As with Easter, everyone is asked to “ANZAC at home’ this weekend. The NSW Police have requested that Council close several of their reserves to discourage travel to support COVID-19 measures. The reserves include:

  • James Oates Reserve
  • James Holt Reserve
  • North Street Reserve
  • North Bombo Beach
  • The Pavilion and Showground, Kiama
  • Saddleback Mountain

Further north, Bass point, Killalea State Park and the Royal National Park will also be closed this weekend.

Workplace Response Measures & Employees

Free Human Resources Advice

FCB Group is made up of Australia’s leading workplace relations lawyers and consultants. With the challenges regarding staffing decisions, FCB is currently providing complimentary HR advice. Contact the hotline on (02) 9083 0033 Monday – Friday.

Fair Work Commission

The Fair Work Commission has made a special COVID-19 flexibility schedule on the Hospitality Industry (General) Award 2010. For more click here. 

Other resources:

Workplace Response Measures

The Fair Work Commission has made determinations across 99 awards, inserting a temporary schedule allowing:
– two weeks of unpaid pandemic leave
– the ability to take twice as much leave at half their normal pay if their employer agrees

For further details, visit the Fair Work Commission.

Safe Work Australia‘s website has been updated to provide a central information hub of work health and safety (WHS) guidance and tools that Australian workplaces can use to help manage health and safety risks posed by COVID-19.

Employee Expectations

The Australian Workers Union has a web page that provides information to assist employees with industrial advice which might be useful. For more click here.

Small Business Rights & Obligations

ACCC

As a result of COVID-19, the Australian Competition and Consumer Commission (ACCC) has formed a COVID-19 Taskforce to direct resources towards the crisis.

Due to cancellations, delays and suspension of products and services, the ACCC has developed a COVID-19 information page for small businesses. If you are unsure of your obligations for refunds and deposits or need advice on supply and pricing issues, the ACCC provides a wealth of information.

You can also visit Fair Work Ombudsman for further information on your rights and responsibilities as an employer.

For advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans, click here.

Scamwatch has received multiple reports of phishing scams sent via email or text message that claim to be providing official information on coronavirus but are attempts to try and obtain personal data. For warnings on COVID-19 scams click here.

Cancellations & Consumer Rights

For advice on your rights concerning travel cancellations & changes, event cancellations, product price increases, gym memberships, food delivery services, wedding cancellations, changes in services and telecommunication services, visit this website.

Travel Advice & Restrictions

Public Health Orders Relating to Travel

For a list of the NSW Current Public Health Orders, relating to the gathering and movement of people please click here.

International Travel

All travellers from overseas must self-quarantine for 14 days from the day they arrived in Australia. Anyone returning from overseas must self-quarantine in the city of their arrival in a designated facility, for example, a hotel. If your final destination is in another city, or state or territory you will be required to complete quarantine in the city you arrived before returning home. Accommodation will be provided for the quarantine period.

As of Tuesday 24 March 2020, all overseas travel is banned with few exceptions. For advice on returning back to Australia, arranging support to stay where you are and advice for future travel plans, visit Smart Traveller.

Domestic Travel

Australians must avoid all non-essential domestic travel with States, Territories and remote areas applying their own restrictions.